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Refund, Cancellation & Terms of Signup Policy

Delivery

Online Registration
After registering/purchasing for any ACE AVIATION training program online, you will receive an email confirmation from eWAY containing your registration details.

We will normally confirm receipt of your registration/enrolment within 1-2 days of ordering. Please refer to the section below that is relevant to the service you are accessing.

RePL Online program
While registering and paying online, you will be issued with a username and password to access online learning content within 1-2 business days.

Once logged in you will be able to view the learning content immediately or at a later time of your choosing.

The logins are valid for 12 months from the time of purchase. If you have questions regarding your registration for an RePL online program, please contact us at admin@aceaviation.com.au

RePL In class programs (RePL In class, RePL advanced)

* Applies to all the programs advertised on ace aviation’s website site excluding the RePL Online program.

After registering/purchasing for any ACE AVIATION training program online, you will receive an email confirmation your enrolment which will contain details on the location of the program, course time table & other valuable information for you to read prior to the course start date.

This information will be presented to you on an email know as enrolment pack.

If you have questions regarding your registrations, please contact us at admin@aceaviation.com.au

ReOC Consultancy

After registering/purchasing for the ReOC consultancy services, you will receive an email from RPA CONSULATION team with in 1-2 days to confirm receipt of your registration and to start the consultation process.

The consultation process involves the following:

  • Preparing the operations manuals & libraries
  • Preparing all the documents necessary for the finial submission to CASA.

Further, ACE AVAITION will work with you throughout your ReOC application process till a successful outcome is guaranteed from CASA or its delegates.

Please note, the ReOC consultancy services does not include the application fees to CASA.

Cancellations and Refunds

Failing of Assessment
  • If you fail the written RePL assessment:
    • To retake the test, student has to pay the retake charge fee of $300. Schedule to be determined by the Ace Aviation Staff.
  • If the student failed the written AROC assessment:
    • To retake the test, student is required to pay the retake charge fee of $300. Schedule will be determined by Ace Aviation.
  • If the student failed the practical assessment:
    • To retake the practical assessment, student is required to pay the retake charge fee of $500. Schedule to be determined by Ace Aviation.
  • If student did not complete the flying hours due to personal reason:
    • To continue the flying hours, student has to pay the retake charge fee of $500. Schedule to be determined by Ace Aviation.
  • If student did not complete the flying hours due to weather conditions:
    • To continue the flying hours, an Ace Aviation enrolment officer will coordinate with the student on the next available schedule. It is the discretion of Ace Aviation to allocate the students on the next day of training. This will be of no charge.
  • If the student did not complete the flying hours due to weather conditions and wanted to setup a special day of training
    • To continue the flying hours, student has to pay $200 per hour for the special session. Time will be rounded off to the nearest hour and this is subject to availability of the trainer and the training location.
​​RePL Online program

ACE AVIATION does not accept cancellations of a course or make refunds once payment has been processed.

However, if ACE AVIATION decided to cancel a course due to bad weather or any other circumstances affecting training, a full refund will be issued to you in 2-3 business days.

You will have 6 months to view the online content. If you are unable to access the content in that time due to a problem with ACE AVIATION’s website, you will be provided with another 30 days’ access once the issue is resolved.

Any refund request to for any course enrolled will occur an admin fee. This means you may not receive the full amount that you paid.

RePL In class programs (RePL In class, RePL advanced)

If attendance is cancelled in writing more than 5 business days before the course start date, the course fee will be refunded, less an administration fee of $350 (in the currency of the original transaction).

Refunds are not available if cancellations are made less than 5 business days before the event, but registrations may be transferred to a colleague or to a later event at no cost.

Any refund request to for any course enrolled will occur an admin fee. This means you may not receive the full amount that you paid.

Please contact us on admin@aceaviation.com.au if you need to cancel or transfer your registration.

ReOC Consultancy

ACE AVIATION does not accept cancellations or make refunds once payment has been processed for any consultancy services.

Security

All online credit card transactions performed on the ACE AVIATION’s website, using the Stripe payment gateway, are secured payments.
The following security measures are applied to these payments:
• Payments are fully automated with an immediate response;
• Your complete credit card number cannot be viewed by Ace Aviation or any outside party;
• All transactions are performed under 256 Bit SSL Certificate;
• All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data;
• Stripe is an authorised third party processor for all the major Australian and New Zealand banks;
• Stripe at no time touches your funds; and
• all monies are directly transferred from your credit card to the merchant account held by Ace Aviation Pty Ltd.

Ace Aviations Privacy Policy

For details of our Privacy Policy please click here

Take off this 2020 FY Promotion

  1. One redemption of voucher per student.
  2. Voucher is generated within 24 hours after correctly answering the trivia question and filling out the form. Voucher will be received via email.
  3. Voucher can be used to:
    • Enrol in any of the following course packages: Basic, Bronze, Silver, Gold and Platinum.
    • Get Specialisation Training*
    • Buy drone/s through Ace Aviation*
    • Get Certificate III in Aviation (Remote-Pilot Visual Line of Sight) Qualification* (Limited Slots. Ace Aviation is funding for 50 students amounting to a total of $50,000).
    • Apply for ReOC*
  4. Voucher is transferrable**
  5. Promotion is available from 5th July 12:01AM (AEST) – 15th August 23:59PM (AEST)
  6. Available in Australia only.
  7. Promotion can’t be used in conjunction with any other promotion code.
  8. Voucher promo code can be used until August 15, 2019. 23:59PM
  9. Soft booking can be made until the end of the year.

 

*Voucher holder should have enrolled to the any of the courses and have paid in full.

**Original voucher holder should have fully paid the course. Ace Aviation should be advised

Yellow Envelope Promotion

  1. This promotion is not available with any other offer.
  2. Promotion is available from 15th April 2019 12:01AM (AEST) – 14th April 2020 11:59PM (AEST)
  3. Entry is open to all Australian Residence and Citizens.
  4.  In promotions where purchase of product is necessary, please retain your promotional flyer as it may be required for verification.
  5.  The promotion may stop at any moment without any prior notice.
  6. Offers are only available in Australia.

Terms of Signup

  1. I am over the age of 18 years.
  2. If I am under 18 years of age, my parent(s) or guardian(s) have signed permission for this enrolment.
  3. I have read and understand all questions and details in the enrolment form.
  4. I agree that all information that I have provided in the enrolment form is to the best of my knowledge, true and accurate at the time of my enrolment (including information provided to assess my eligibility).
  5. I agree that arrangements have been made to pay the course fees and charges applicable to this enrolment, in full.
  6. I have read, understand and agree to abide by the Information, Rules, Regulations, Policies and Procedures of Ace Aviation, located in the Important Enrolment Information.
  7. I agree that my participation in the course is subject to the right of Ace Aviation to cancel or amalgamate the course or classes related to the course.
  8. I confirm that I have been informed about the training, assessment and support services to be provided by Ace Aviation and about my rights and obligations as a student at Ace Aviation.
  9. I agree that I will be held personally liable for the cost and repairs to Ace Aviation property or equipment that I damage or lose during the course.
  10. I give consent for photographs of me to be used for marketing purposes on the Ace Aviation website, print material and social media accounts.
  11. I give consent for other operators to fly within 30 metres of me.
  12. In the event of illness or accident during an Ace Aviation organised activity, and where my emergency contact or next of kin cannot be contacted, I authorise Ace Aviation, its agent or representative, to seek ambulance, medical or surgical treatment at my cost.
  13. I agree that my academic results will be withheld until my course debt is fully paid and any property belonging to Ace Aviation in my possession, has been returned.

Last Updated: 13/08/19

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