Refund, Cancellation & Terms of Signup Policy

Registration Process

Registering your interest to undertake a training program with Ace Aviation, can be done by:

1. calling or emailing our sales team who can assist you with the registration process; or
2. completing an online registration application at aaa.edu.au/enrol

Once you have registered for an Ace Aviation training program, you will receive an email confirmation from us with a training agreement. The training agreement will outline the details of the course you selected during the registration process, course fees, and other important information about the course.

If any information in the training agreement is incorrect or you do not understand the terms and conditions of the training agreement, please contact one of our sales team to discuss. Do not sign the training agreement until all information is correct and you understand the terms and conditions of the training agreement.

Although there is a two (2) day cooling off period from the date of signing the training agreement, it is very important that you carefully read the training agreement and ensure it is correct, before you sign it.

Once the two (2) day cooling off period expires, the training agreement is a legally binding agreement between you and Ace Aviation, which means that you and Ace Aviation are legally required to fulfil the terms and conditions in the training agreement, including payment of the course fees outlined in the training agreement.  

If you wish to change your mind after signing the training agreement and within the 2-day cooling off period, please ensure you contact us via enrolments@aaa.edu.au (To notify us of your intention not to continue with the training agreement).

Once the two (2) day cooling off period expires, you will be issued with a username and password to access online learning content. The learning portal will only be activated when you have made payment of the course fees, as outlined in the training agreement.

Payment Terms

Payment of course fees can be made instantly via selecting the credit card or PayPal option on Terms of Signup section of this agreement.

For bank transfer option, an invoice will be issued to you and a payment towards this invoice shall be made within STRICTLY seven business days (7) from date of the invoice for the full amount unless an alternative payment arrangement has been discussed and agreed in writing. Please email either enrolments@aaa.edu.au or finance@aaa.edu.au

For other payment options such as Study Now Pay Later, Payleadr etc, upon signing the training agreement, you are agreeing to undertake the course with us, and you will be automatically liable to make a full payment of the course fees in the training agreement. In circumstances where your chosen payment option is not accepted, Ace Aviation will issue an invoice to you outlining when the final payment is due.

Should payment of course fees not be made by you within STRICTLY seven (7) business days after the invoices is issued, Ace Aviation reserves the right to commence external debt collection and/or commence legal action for breach of the training agreement.

For students who are seeking co-contribution from the government (SCOW or VERTO), the due date for the invoice is left open, until notification is provided to Ace Aviation as to whether government co-contribution has been accepted to rejected. 

Once you have paid the course fees, you will receive an email along with a SMS which will allow you to plan your entire journey with us. (Face to face webinars, practical training, theory exams etc.).

You will also be issued with a username and password to their “student centre” which will become active within 30 minutes after enrolling with Ace Aviation.

If you are having issues logging in, just let us know by contact us on elfs@aaa.edu.au

From the time of purchase of your course, your logins will only be valid for a period of 12 months. Your purchased/enrolled course is also valid for only 12 months. If you have questions regarding your registration, please contact on elfs@aaa.edu.au

No refund will be provided for students who request a refund once Ace Aviation has received a full payment from either SCOW or VERTO.

Certificate III in Aviation Program

Certificate III in Aviation Program is delivered on behalf of the following:

• Reach Community College ABN: 94154378962 / RTO: 40747 (the Provider). Certificate will be issued by the Provider.

Students are required to complete an enrolment form to enrol with the Provider. The enrolment form will be made available to Ace Aviation students on their student centre – online portal.

The students are required to complete the necessary Gap training and produce their RePL licence & AROC OR equivalent to qualify for the certificate III in Aviation – AVI30419 Remote Pilot.

Complaints and Appeals

Ace Aviation takes any complaints seriously and a thorough internal investigation will be conducted if a student wishes to make a complaint or appeal towards any decisions made. This process can be initiated by the student via logging in the student center and formally lodging a complaint.

No refund will be provided if a student wishes to seek a refund due to quality of training. However, a full investigation will be carried out in any such instance and a suitable option will be provided to complete your course with us.

Government Grant

The government grant is available for Ace Aviation students upon meeting certain requirements set out by the government grant provider (VERTO or SCOW). A student can only attend a class if the government grant has been approved by the government grant provider and the course fees has been fully paid to Ace Aviation.

Any pending documents or pending payments is the student’s responsibility and should be directly coordinated with the government grant provider.

If you have not completed the government grant application process but would like to start the RePL Training with us, you are required to pay the course fees in full to us before starting RePL Training. (Please note: this amount is not the same as the co-contribution amount for the government grant)

Once the government grant has been approved and payment of course fees has been received by Ace Aviation from the government grant provider to fund your course, Ace Aviation will refund the initial payment made by you.

Ace Aviation Scholarship

The Ace Aviation Scholarship will be awarded to successful applicants upon passing the requirements. Ace Aviation reserves its rights to decide on the contribution amount paid towards the scholarship, to a successful applicant.

Altitude+ Terms

Altitude+ is provided to all students who sign up for either the bronze, silver or gold package. Your account will be issued automatically along with your student portal login details upon signup. Additional feature of Altitude+ will need to be requested. These features include:

• A free .edu.au email address
• Student ID card
• Student Drone Prices
• Free Refreshers 

Upon making a request for the above features, Ace Aviation will verify that the following has occurred:

• A full payment has been made

Your portal will only be activated once we have received and processed full payment of fees unless alternative arrangements have been made in writing to a staff member of Ace Aviation. Altitude+ benefits are valid for a period of 12 months. Students who wish to seek a refund should note that their Altitude+ Membership will be revoked. This includes the following if issued:

• .edu.au email address
• Student ID card
• Cancelation of upcoming refreshers course

Ace Aviation reserves the right to terminate the Altitude+ Benefits, at its discretion.

ReOC Assistance Services

If this service is availed separately or as part a course package, ReOC Assistance Services, which included the CASA fees, can only be used within 182 days upon completion of the RePL Training.

Any fees paid towards your ReOC Assistance Service, which include the CASA fees, will be forfeited on the 183^rd day.

Upon registration for the ReOC consultation Services (Express ReOC), the Remote Operators Certificate To-Do list section will be activated under your student’s to-do list section in the student centre.  If a student wishes to seek additional assistance for interview preparation, the fees payable for this component is $100 per consultation for a 1.5-hour session. The booking for this service should be made ahead of time and where a student decides not to participate or in the event of a no show, the $100 fee will be forfeited by the student to Ace Aviation.

It is the responsibility of the student to ensure that all sections under the Remote Operators Certificate To-Do list are completed for Ace Aviation to action the following:

• Preparing the Operations manual & library.
• Preparing all the documents necessary for the final submission to CASA. 

If you are having issues with the file uploads or logging into your student centre, please contact us on rpa.consult@aaa.edu.au

Failing of Assessments/ Uncompleted Assessments

• If you fail the written RePL Exam (score below 85%):

• To retake the exam, you must pay the retake exam fee of $200. Scheduling of the retake exam will be determined by Ace Aviation.

• If you fail the written AROC assessment (score below 75%):

• To retake the exam, you must pay the retake exam fee of $150. Scheduling of the retake exam will be determined by Ace Aviation.

• If you fail the practical assessment:

• To retake the practical assessment, you must pay the retake practical assessment fee of $500. Scheduling of the retake practical assessment will be determined by Ace Aviation.
• If you do not complete the requisite flying hours due to a personal reason:
  • To continue the flying hours, you must pay the fee of $500. Scheduling of these flying hours to be determined by Ace Aviation.

• If you did not complete the requisite flying hours due to weather conditions:

• To continue the flying hours, an Ace Aviation enrolment officer will coordinate with you on the next available scheduled flying day. It is the discretion of Ace Aviation to allocate the flying hours on the next training day. This will be of no charge.

• If you did not complete the flying hours due to any personal circumstances and want to arrange an alternative day to undertake flying hours (Any personal circumstances other than medical reasons (with medical evidence or acts of God with evidence will be exempt)

• To continue the flying hours, you must pay $500 per session. 

• If you score below 50% on the RePL Theory Exam, you will be required to retake the course. A fee of $500 will be applied as a re-examination fee.

Student Policies, Rules and Regulation for Assessments

Student policies, rules and regulations for assessments will be made available you during the time of assessment. Students are required to read these policies and acknowledge them prior to the commencement of theory and practical assessments.

• Students who take the theory exam at one of our campuses using a hardcopy of the examination, are required to acknowledge the Theory Exam Rules and Regulations by signing the Theory Exam Rules and Regulations document prior to undertaking the theory exam.
• For practical assessments, the student is required to acknowledge the Practical Assessment Policy by signing the Practical Assessment Policy document prior to undertaking the practical assessment. 

Study Pay

Study Loans terms and policies can be found below:

• Privacy Policy
• Terms & Conditions
• Financial Hardship Information

Ezidebit Payment Plan

RePL application may only be submitted to CASA:

• If the total amount invoiced for course fee has been fully paid through the payment plans.

ReOC Application to CASA may only be submitted:

• If the total amount invoiced for the ReOC portion has been fully paid through the payment plans.

Certificate III in Aviation (Remote Pilot Line of Sight) certificate and transcript will only be issued:

• If the invoiced course fee has been fully paid through the payment plans.

Ezidebit charges an administration fee and a transaction fee, therefore, students who opt to pay via Ezidebit (monthly payments) will incur such charges which is covered by Ace Aviation.

If a student wished to seek a refund, a fee of 10% admin, processing, and cancelation fee of the already paid amount will be automatically deducted from the refund amount.

Cancellation, Refund and Schedule Change

If you decide to cancel your enrolment after signing this service agreement, STRICTLY NO REFUND will be provided.

Ace Aviation reserves the right to engage an external debt collection agency in the event of cancellation of the course without any formal evidence or seek legal action towards recovering the owing amount mentioned on this contract upon being signed by you.

For cancellation due to compassionate reasons, student must provide supporting documents. This may still be subject for approval of Ace Aviation. Such documents may go through further check and investigation. Upon approval of refund by the management, funds may be processed in 7 – 14 banking days.

If you decide to change/move training schedule, and it is:

• 24 hours before the scheduled training date, the student is required to pay a “Change of Schedule Fee” of $300. Non-payment of the “Change of Schedule Fee” may result in forfeit of enrolment fee.

• All enrolments are non-transferrable.
• ReOC Assistance Services/ Express ReOC Package (which included CASA application fee for the ReOC component) is non-refundable.

Ace Aviation reserves the right to change or alter the training location more than 24 hours in advanced of the course start date.

Ace Aviation reserves the right to cancel its theory or practical training sessions due to low attendee numbers with 24 hours’ notice.

Ace Aviation reserves the right to change or alter the training sessions due to a global pandemic (such as COVID-19), lockdowns, natural disasters with 24 hours’ notice.

If the course location is more than 150km away from the original location, you may request a refund for the practical component of the course.

Quality of training

Ace Aviation strives constantly to provide its students with high quality training. All our training materials are approved by CASA.

Our trainers hold all relevant qualification which are required by CASA to be able to conduct training.

For any reasons, if you find our quality of training unsatisfactory which might have been caused due to any of our trainers, please contact our chief remote pilot via m.vis@aaa.edu.au

Security

All online credit card transactions performed on the ACE AVIATION’s website, using the Stripe payment gateway, are secured payments.

The following security measures are applied to these payments:

• Payments are fully automated with an immediate response;
  Your complete credit card number cannot be viewed by Ace Aviation or any outside party;
• All transactions are performed under 256 Bit SSL certificate.
• All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data.
• Stripe is an authorised third-party processor for all the major Australian and New Zealand banks;
• Stripe at no time touches your funds; and
• All monies are directly transferred from your credit card to the merchant account held by Ace Aviation Pty Ltd.

Ace Aviation’s Privacy Policy

For details of our privacy policy, view it at aaa.edu.au/privacy-policy

Terms of Signup

1. I agree that all information that I have provided in the enrolment form or during my enrolment is to the best of my knowledge, true and accurate at the time of my enrolment (including information provided to assess my eligibility).
2. I understand that Ace Aviation incurs a numerous number of overheads and will be making arrangements for my training since the day of my enrolment. (Refer to Cancellation, Refund and Schedule Change)
3. I have read, understand, and agree to abide by the Information, Rules, Regulations, Policies and Procedures of Ace Aviation, located in the Important Enrolment Information.
4. I agree that my participation in the course is subject to the right of Ace Aviation to cancel or amalgamate the course or classes related to the course.
5. I confirm that I have been informed about the training, assessment, and support services to be provided by Ace Aviation and about my rights and obligations as a student at Ace Aviation.
6. I agree that I will be held personally liable for the cost and repairs to Ace Aviation property or equipment that I damage or lose during the course.
7. I give consent for photographs of me to be used for marketing purposes on the Ace Aviation website, print material and social media accounts.
8. In the event of illness or accident during an Ace Aviation organised activity, and where my emergency contact or next of kin cannot be contacted, I authorise Ace Aviation, its agent or representative, to seek ambulance, medical or surgical treatment at my cost.
9. I agree that my academic results will be withheld until my course debt is fully paid and any property belonging to Ace Aviation in my possession, has been returned.

1. Students will automatically be given an access to Altitude+ upon signup. The benefits can only be activated upon receipt of full payment. I also agree that Ace Aviation reserves the rights to cancel the Altitude+ Benefits if deemed appropriate for any reasons seen fit by the management.
2. Students will automatically be given login details to their student portal upon signup. The course content will only be visible upon receipt of full payment.