Refund, Cancellation & Terms of Signup Policy

Registration

After registering/purchasing for any ACE AVIATION training program, you will receive an email confirmation about your registration.

After registration, you will be issued with a username and password to access online learning content. Access on the online portal may be activated within 24 to 48 hours.

The logins are valid for 12 months from the time of purchase. If you have questions regarding your registration, please contact enrolments@aceaviation.com.au

After registration, student will receive an email confirmation containing an enrolment/welcome pack. This contains details about the location of the training, course time table & other valuable information for you to read prior to the course start date. Exact details about the training will be emailed to student before the start of the training week.

For further questions, please contact enrolments@aceaviation.com.au

Sub25kg Type Training

Ace Aviation facilitates the sub 25kg training through a 3rd party arrangement. In case of any unfortunate events of the 3rd party training provider (e.g compliance issues, suspension of operation, bankruptcy, suspension of ReOC to conduct training, liquidation etc) Ace Aviation does not assume any risk related to your training of your sub 25kg component of the course.

During this event, Ace Aviation will refund you the sub 25kg training cost which is $600.

Blended Learning Program

Applies to all the programs advertised on ace aviation’s website. All students need to study online for at least 40 hours before coming to class. Coming to class for the In Class Day training without going to the online material may affect your learning experience thus trainer may refuse you to attend the training week. To be rescheduled due to this reason will incur to Reschedule Fee due to Non-Preparedness which is at $500.

ReOC Assistance Services

ReOC Assistance Services of Ace Aviation are divided in 2 components:

ReOC Consultancy by Ace Aviation
ReOC Application to CASA.

In registration of ReOC Assistance Services, you will receive checklist email from RPA CONSULATION (rpa.consult@aceaviation.com.au) from registration or within the week of the training.

ReOC Consultancy involves the following:

Preparing the Operations manual & library.
Preparing all the documents necessary for the final submission to CASA.

At the stage of ReOC assessments (written and phone assessments), student has the following options in preparation:

Attend a class refresher. Student has to inform enrolment officer weeks before attending the desired class.
Attend Compliance Workshop (details to be announced soon). This is a paid service of Ace Aviation which will be conducted on a separate date and time.

It is Ace Aviation’s discretion to assist individual on their ReOC written assessment and phone interview.

Failing of Assessments/ Uncompleted Assessments

If you fail the written RePL assessment:
- To retake the test, student has to pay the retake charge fee of $300. Schedule to be determined by the Ace Aviation Staff.
If the student failed the written AROC assessment:
- To retake the test, student is required to pay the retake charge fee of $300. Schedule will be determined by Ace Aviation.
If the student failed the practical assessment:
- To retake the practical assessment, student is required to pay the retake charge fee of $500. Schedule to be determined by Ace Aviation.
If student did not complete the flying hours due to personal reason:
- To continue the flying hours, student has to pay the retake charge fee of $500. Schedule to be determined by Ace Aviation.
If student did not complete the flying hours due to weather conditions:
- To continue the flying hours, an Ace Aviation enrolment officer will coordinate with the student on the next available schedule. It is the discretion of Ace Aviation to allocate the students on the next day of training. This will be of no charge.
If the student did not complete the flying hours due to weather conditions and wanted to setup a special day of training
- To continue the flying hours, student has to pay $250 per hour for the special session. Time will be rounded off to the nearest hour and this is subject to availability of the trainer and the training location.

Easy Payment Plan

RePL application may only be submitted to CASA:
- If invoiced course fee has been fully paid.(Silver)
- For Gold and Platinum Course Package, a minimum of $1,395 should have been paid
ReOC Application to CASA may only be submitted:
- If the invoiced course fee has been fully paid.
Certificate III in Aviation (Remote Pilot Line of Sight) certificate and transcript will only be provided if the invoiced course fee has been fully paid.

Cancellation, Refund and Schedule Change

If student decide to cancel enrolment:
- 21 days before the scheduled training date/week, NO REFUND can be provided to the student.
- More than 22 days of the scheduled training date/week, REFUND may be provided however an administrative fee charges will incur. Administrative Fee is $500. Refundable amount is going to be processed 5 – 7 banking days upon management approval.
- Cancellation due to compassionate reason, student has to provide a legal document. This may still be subject for approval of management. Legal document may go through further check and investigation. Upon approval of refund by the management, funds may be processed in 5 – 7 banking days.
If student decided to change/move training schedule:
- 21 days before the scheduled training date/week, he/she has to CHANGE SCHEDULE FEE of $300. Non-payment of CHANGE SCHEDULE FEE may result to complete forfeit of enrolment fee.
- More than 22 days of the scheduled training date/week, enrolment officer will organise the change based on availability of the training slot.
All enrolments are non-transferrable.

ReOC Consultancy fee is non-refundable.

ReOC Application Fee may be refunded within 5 – 7 banking days upon approval of management.

Security

All online credit card transactions performed on the ACE AVIATION’s website, using the Stripe payment gateway, are secured payments.

The following security measures are applied to these payments:
• Payments are fully automated with an immediate response;
• Your complete credit card number cannot be viewed by Ace Aviation or any outside party;
• All transactions are performed under 256 Bit SSL Certificate;
• All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data;
• Stripe is an authorised third party processor for all the major Australian and New Zealand banks;
• Stripe at no time touches your funds; and
• all monies are directly transferred from your credit card to the merchant account held by Ace Aviation Pty Ltd.

Ace Aviation’s Privacy Policy

For details of our Privacy Policy please click here

Current Promotions Terms

Boxing Day Promotion

This promotion is not available with any other offer.
Promotion is available from 26th December 2019 12:01AM (AEST) – 26th December 2019 11:59PM (AEST)
Entry is open to all Australian Residence and Citizens.
Offers are only available in Australia.

Christmas Deal Promotion

This promotion is not available with any other offer.
Promotion is available from 10th December 2019 12:01AM (AEST) – 24th December 2019 11:59PM (AEST)
Entry is open to all Australian Residence and Citizens.
Student must enrol to either Bronze, Silver or Gold course to be eligible.
Student must pay with Visa or Mastercard to be eligible.
Every enrolment will be placed into a draw on Christmas day. All winners will receive an email on how to claim their prize.
Offers are only available in Australia.

Hover Shack Gift Card Promotion

One redemption of voucher per student.
Voucher is generated when you enrol and pay in full.
Voucher can be used against:
- Purchase a Mavic Pro Platinum Fly More combo.
- Get Certificate III in Aviation (Remote-Pilot Visual Line of Sight) Qualification* (Limited Slots. Ace Aviation is funding for 50 students amounting to a total of $50,000).
- Apply for ReOC*
Voucher is transferable*
Promotion is available from 1st October 2019 09:00AM (AEST) – 30^th November 2019 23:59PM (AEST)
Available in Australia only.
Promotion can’t be used in conjunction with any other promotion code.
Gift card can be used until 30th November, 2019. 23:59PM
You must have enrolled into a course between 1st October 2019 – 31st December 2019.
Voucher only valid on hovershack.com.au

Yellow Envelope Promotion

This promotion is not available with any other offer.
Promotion is available from 15th April 2019 12:01AM (AEST) – 14th April 2020 11:59PM (AEST)
Entry is open to all Australian Residence and Citizens.
In promotions where purchase of product is necessary, please retain your promotional flyer as it may be required for verification.
The promotion may stop at any moment without any prior notice.
Offers are only available in Australia.

Terms of Signup

I am over the age of 18 years.
If I am under 18 years of age, my parent(s) or guardian(s) have signed permission for this enrolment.
I have read and understand all questions and details in the enrolment form.
I agree that all information that I have provided in the enrolment form is to the best of my knowledge, true and accurate at the time of my enrolment (including information provided to assess my eligibility).
I agree that arrangements have been made to pay the course fees and charges applicable to this enrolment, in full.
I have read, understand and agree to abide by the Information, Rules, Regulations, Policies and Procedures of Ace Aviation, located in the Important Enrolment Information.
I agree that my participation in the course is subject to the right of Ace Aviation to cancel or amalgamate the course or classes related to the course.
I confirm that I have been informed about the training, assessment and support services to be provided by Ace Aviation and about my rights and obligations as a student at Ace Aviation.
I agree that I will be held personally liable for the cost and repairs to Ace Aviation property or equipment that I damage or lose during the course.
I give consent for photographs of me to be used for marketing purposes on the Ace Aviation website, print material and social media accounts.
I give consent for other operators to fly within 30 meters of me.
In the event of illness or accident during an Ace Aviation organised activity, and where my emergency contact or next of kin cannot be contacted, I authorise Ace Aviation, its agent or representative, to seek ambulance, medical or surgical treatment at my cost.
I agree that my academic results will be withheld until my course debt is fully paid and any property belonging to Ace Aviation in my possession, has been returned.

Last Updated 13 December 2019

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