After registering/purchasing for any Ace Aviation training program, you will receive an email confirmation along with an SMS to your mobile phone.
After registration, you will be issued with a username and password to access online learning content. The learning portal will only be activated only when a full payment has been made by the student.
Once the payment has been made and received at our end, you will receive an email which will allow you to plan your entire journey with us. (class, practical, exam and workshop dates).
Students will also be issued with a username and password to their “student centre” which will become active within 30 minutes after enrolling with Ace Aviation.
If you are having issues logging in, just let us know by contact us on email@example.com
The logins are valid for 12 months from the time of purchase. If you have questions regarding your registration, please contact on firstname.lastname@example.org
A quote will be emailed to you once you are signed up/ Enrolled with us.
The quote has a cooling off period of five (5) calendar days.
During the cooling off period, the you can opt to cancel the quote with no penalties.
Please email your cancellation request to email@example.com.
Your enrolment is only cancelled if you receive a “confirmation of cancellation” email from us.
If no cancellation request is received during the cooling off period, the quote will be turned into an invoice and your enrolment with Ace Aviation will be confirmed.
Payment for invoices shall be made within seven business days (7) from date of the invoice for the full amount unless an alternative payment arrangement has been discussed and agreed in writing. Please email one firstname.lastname@example.org or email@example.com
Should payment not be made within seven (7) business days we reserve the rights to commence external debt collection.
For students who are seeking co-contribution from the government (SCOW or VERTO), the due date for the invoice is left open.
Certificate III in Aviation Program is delivered on behalf of the following:
Students are required to fill out an enrolment form to formally enrol with the provider. The enrolment form will be made available to Ace Aviation students on their student center – online portal.
The students are required to complete the necessary Gap training and produce their RePL licence & AROC to qualify for the certificate III in Aviation – AVI30419 Remote Pilot Visual Line of Sight.
A $50 printing and shipping cost will be invoiced if the student wishes to have a printed/hard copy of their Certificate III in Aviation (Remote Pilot Line of Sight).
The government grant is available for Ace Aviation students upon meeting certain requirements set out by the government grant provider. A student can only attend a class if the grant has been approved by the government grant provider and the course fee has been fully paid to Ace Aviation.
Any pending documents or pending payments are the student’s responsibility and should be directly coordinated with the government grant provider.
If a student has not completed the grant application process but would like to start the RePL Training with us, the student is required to pay the course fee in full to us. (Please note: this amount is not the same as the co-contribution amount for the government grant)
Once the grant has been approved and payment has been fully received from the grant agency to fund your course fee , Ace Aviation will fully refund the initial payment made back to the student.
The Ace Aviation Scholarship will be awarded to interested applicants upon passing the requirements.
Altitude+ is provided to all students who sign up for either Bronze, Silver or Gold package. Your account will be issued automatically along with your student portal login details upon signup. Additional feature of Altitude+ will need to be requested. These features include:
Upon making a request for the above features, Ace Aviation will verify that the following has occurred:
Your portal will only be activated once we have received and processed full payment unless alternative arrangements have been made in writing to a staff member of Ace Aviation. Students who wish to seek a refund should note that their Altitude+ Membership will be revoked. This includes the following if issued:
Ace Aviation Reserves the rights to terminate the Altitude + Benefits if deemed appropriate for any reasons seen fit by the management.
If availed in a course package, ReOC Assistance Services (Express ReOC) component can only be used within 182 days upon completion of the RePL Training otherwise any fees received by Ace Aviation for Express ReOC will be forfeited on the 183th day.
If availed as a separate component, ReOC Assistance Services (Express ReOC) can only be used within 6 months upon payment otherwise any fees received by Ace Aviation for Express ReOC will be forfeited on the 182nd day.
1-on-1 ReOC Consultation Assistance Services are divided in 2 components:
ReOC Consultation Terms (1-on-1 Consultation, not ReOC workshop)
In registration of ReOC Assistance Services, the Remote Operators Certificate To-Do list section will be activated under your Student’s to-do list section in the Student center.
It is your duty to ensure that the all the sections under the Remote Operators Certificate To-Do list is completed for us to action the following:
If you are having issues with the file uploads or logging into your student center, just let us know by contact us on firstname.lastname@example.org
Student policies, rules and regulations for assessments will be made available to all students on the Ace Student Center. Students are required to read these policies and acknowledge them prior to commencement of both theory and practical assessments.
Ace Aviation accepts Zip Money when paying for your course. Just select the Zip Money option on step 3 of the enrolment form. Once you have chosen the Zip Money option, one of our enrolment officers will be directly in touch with you to invite you to start an application with Zip Money.
Zip Money will conduct their own credit checks to determine your eligibility. Once your finance has been approved through Zip Money and Ace Aviation has received your tuition fees, you will be entitled to all course materials and benefits (Altitude+) and will be formally placed on the course.
Please note that Ace Aviation does not provide refunds to any course enroled and paid through Zip Money.
For T&C’s for Zip Money, visit their page here.
RePL application may only be submitted to CASA:
ReOC Application to CASA may only be submitted:
Certificate III in Aviation (Remote Pilot Line of Sight) certificate and transcript will only be issued:
Ezidebit charges an admin fee and a transaction fee, therefore, students who opt to pay via Ezidebit (monthly payments) will incur such charges which is covered by Ace Aviation.
If a student wished to seek a refund, a fee of 10% admin, processing and cancelation fee of the already paid amount will be automatically deducted from the refund amount.
If student decide to cancel enrolment, he/she is required to information Ace Aviation in writing regarding the intention of cancelation within the cooling of period of five (5) calendar days.
NO REFUND will be provided to the student if the quote past its cooling of period of five (5) calendar days and no cancellation request has been received during the cooling of period as specified clearly on the quote.
Ace Aviation reserves the right to seek legal action and to use an external debt collection agency in the event of cancellation of the course without any formal evidence..
Cancellation due to compassionate reason, student has to provide a legal document. This may still be subject for approval of management. Legal document may go through further check and investigation. Upon approval of refund by the management, funds may be processed in 7 – 14 banking days.
If student decided to change/move training schedule, and it is:
All online credit card transactions performed on the ACE AVIATION’s website, using the Stripe payment gateway, are secured payments.
The following security measures are applied to these payments:
In the current situation of the global pandemic reoccurring in your chosen location of training, we’ll assist you to make changes to your booking, removing any change or rescheduling fees.
Please note that refund is not applicable for students who wish to cancel their course during this time as Ace Aviation will be making all efforts to provide the most flexible learning experience for our students to complete their course during this challenging period.
No refund will be provided to in the event we must cancel a class due to lock down or one of our trainers in unable to travel to the training location to conduct the class. During such event, we’ll assist you to make changes to your booking, removing any change or rescheduling fees.