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Refund, Cancellation & Terms of Signup Policy

Registration Process

After registering/purchasing for any ACE AVIATION training program, you will receive an email confirmation about your registration.

 

After registration, you will be issued with a username and password to access online learning content. Your login details will become active within 30 minutes of signing up. If you are having issues logging in, just let us know.

 

The logins are valid for 12 months from the time of purchase. If you have questions regarding your registration, please contact enrolments@aceaviation.com.au

After registration,  student will receive an email confirmation containing an enrolment/welcome pack. 

 

This contains details about the location of the training, course time table & other valuable information for you to read prior to the course start date. Exact details about the training will be emailed to student before the start of the training week.

For further questions, please contact enrolments@aceaviation.com.au

Certificate III in Aviation Program

Is delivered on behalf of Brighton Pacific Pty Ltd T/A Australia Institute of Business and Technology CRICOS: 03430J ABN: 37 168 731 048 RTO: 41138

Blended Learning Program

Applies to all the programs advertised on ace aviation’s website. All students are required to complete at least a minimum of 30 hours of online self study via the online portal before coming to class. Coming to class for the In Class Day training without going to the online material may affect your learning experience thus trainer may refuse you to attend the training week. To be rescheduled due to this reason will incur to Reschedule Fee due to Non-Preparedness which is at $500.

ReOC Assistance Services

If availed in a course package, ReOC Assistance Services (Express ReOC) component can only be used within 182 days upon completion of the RePL Training otherwise any fees received by Ace Aviation for Express ReOC will be forfeited on the 183th day.

 

If availed as a separate component, ReOC Assistance Services (Express ReOC) can only be used within 6 months upon payment otherwise any fees received by Ace Aviation for Express ReOC will be forfeited on the 182nd day.

 

ReOC Assistance Services of Ace Aviation are divided in 2 components:

  • ReOC Consultancy by Ace Aviation
  • ReOC Application to CASA.
 

In registration of ReOC Assistance Services, you will receive checklist email from RPA CONSULTATION (rpa.consult@aceaviation.com.au) from registration or within the week of the training.

ReOC Consultancy involves the following:

  • Preparing the Operations manual & library.
  • Preparing all the documents necessary for the final submission to CASA. 

At the stage of ReOC assessments (written and phone assessments), student has the following options in preparation:

  • Attend a class refresher. Student has to inform enrolment officer weeks before attending the desired class.
  • Attend ReOC Training Workshop (details to be announced soon).
 

Failing of Assessments/ Uncompleted Assessments

  • If you fail the written RePL assessment:
    • To retake the test, student has to pay the retake charge fee of $300. Schedule to be determined by the Ace Aviation Staff.
  • If the student failed the written AROC assessment:
    • To retake the test, student is required to pay the retake charge fee of $300. Schedule will be determined by Ace Aviation.
  • If the student failed the practical assessment:
    • To retake the practical assessment, student is required to pay the retake charge fee of $500. Schedule to be determined by Ace Aviation.
  • If student did not complete the flying hours due to personal reason:
    • To continue the flying hours, student has to pay the retake charge fee of $500. Schedule to be determined by Ace Aviation.
  • If student did not complete the flying hours due to weather conditions:
    • To continue the flying hours, an Ace Aviation enrolment officer will coordinate with the student on the next available schedule. It is the discretion of Ace Aviation to allocate the students on the next day of training. This will be of no charge.
  • If the student did not complete the flying hours due to weather conditions and wanted to setup a special day of training
    • To continue the flying hours, student has to pay $250 per hour for the special session. Time will be rounded off to the nearest hour and this is subject to availability of the trainer and the training location.

Student policies, Rules and Regulation for assessments

  • Student policies, rules and regulations for assessments will be made available to all students on the Ace Student Center.
  • Students are required to read these policies and acknowledge them prior to commencement of both theory and practical assessments.
    • If the student wishes to undertakes the theory assessment online, then the student is required to acknowledge the Theory Exam Rules And Regulations digitally prior to the start of the assessment.
    • If the student wishes to take the theory exam at one of our campuses using a hardcopy of the examination, then the student needs to acknowledge the Theory Exam Rules And Regulations by signing the Theory Exam Rules And Regulations document made available on the student portal.
    • For practical assessments, the student needs to acknowledge the Practical Assessment Policy by signing the Practical Assessment Policy document made available on the student portal.
    • It is a duty of the students to read the practical assessment policy and the Theory Exam Rules And Regulations made available on the student portal.

Easy Payment Plan

  • RePL application may only be submitted to CASA:

    • If invoiced course fee has been fully paid.(Silver)
    • For Gold and Platinum Course Package, a minimum of $1,395 should have been paid

     

    ReOC Application to CASA may only be submitted:

    • If the invoiced course fee has been fully paid.

     

    Certificate III in Aviation (Remote Pilot Line of Sight) certificate and transcript will only be provided if the invoiced course fee has been fully paid.

Cancellation, Refund and Schedule Change

  • If student decide to cancel enrolment:
    • NO REFUND will be provided to the student if the quote has been acknowledged and payments terms are agreed upon.
    • Cancellation due to compassionate reason, student has to provide a legal document. This may still be subject for approval of management. Legal document may go through further check and investigation. Upon approval of refund by the management, funds may be processed in 7 – 14 banking days.

    If student decided to change/move training schedule:

    • 21 days before the scheduled training date/week, he/she has to CHANGE SCHEDULE FEE of $300. Non-payment of CHANGE SCHEDULE FEE may result to complete forfeit of enrolment fee.
    • More than 22 days of the scheduled training date/week, enrolment officer will organise the change based on availability of the training slot.
  • All enrolments are non-transferrable.
  • ReOC Consultancy fee is non-refundable.
  • We reserve the right to change or alter the training location more than 24 hours in advanced of the course start date. If the course location is more than 50km away from the original location, you may request a refund.

Security

All online credit card transactions performed on the ACE AVIATION’s website, using the Stripe payment gateway, are secured payments.


The following security measures are applied to these payments:
• Payments are fully automated with an immediate response;
• Your complete credit card number cannot be viewed by Ace Aviation or any outside party;
• All transactions are performed under 256 Bit SSL Certificate;
• All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data;
• Stripe is an authorised third party processor for all the major Australian and New Zealand banks;
• Stripe at no time touches your funds; and
• all monies are directly transferred from your credit card to the merchant account held by Ace Aviation Pty Ltd.

Ace Aviation’s Privacy Policy

For details of our Privacy Policy please click here

Terms of Signup

  1. I am over the age of 18 years.
  2. If I am under 18 years of age, my parent(s) or guardian(s) have signed permission for this enrolment.
  3. I have read and understand all questions and details in the enrolment form.
  4. I agree that all information that I have provided in the enrolment form is to the best of my knowledge, true and accurate at the time of my enrolment (including information provided to assess my eligibility).
  5. I agree that arrangements have been made to pay the course fees and charges applicable to this enrolment, in full.
  6. I have read, understand and agree to abide by the Information, Rules, Regulations, Policies and Procedures of Ace Aviation, located in the Important Enrolment Information.
  7. I agree that my participation in the course is subject to the right of Ace Aviation to cancel or amalgamate the course or classes related to the course.
  8. I confirm that I have been informed about the training, assessment and support services to be provided by Ace Aviation and about my rights and obligations as a student at Ace Aviation.
  9. I agree that I will be held personally liable for the cost and repairs to Ace Aviation property or equipment that I damage or lose during the course.
  10. I give consent for photographs of me to be used for marketing purposes on the Ace Aviation website, print material and social media accounts.
  11. I give consent for other operators to fly within 30 meters of me.
  12. In the event of illness or accident during an Ace Aviation organised activity, and where my emergency contact or next of kin cannot be contacted, I authorise Ace Aviation, its agent or representative, to seek ambulance, medical or surgical treatment at my cost.
  13. I agree that my academic results will be withheld until my course debt is fully paid and any property belonging to Ace Aviation in my possession, has been returned.
  14. COVID – 19 UPDATE

    If you’ve booked your course prior to 1st of March and are no longer able to attend the course due to lockdowns in regards to Coronavirus pandemic, we’ll assist you to make changes to your booking, removing any change or cancellation fees.

    Please note that refund is not applicable for students who wish to cancel their course during this time as Ace Aviation will be making all efforts to provide the most flexible learning experience for our students to complete their course during this challenging period.

Last Updated 2 September 2020

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