Ace Aviation Pty Ltd is committed to adopting the highest standards to safeguard our customers’ personal and sensitive information. ACE AVIATION PTY LTD, like other entities operating in Australia, is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000.
ACE AVIATION PTY LTD only collects personal information that is necessary for one or more of our functions activities.
ACE AVIATION PTY LTD may also record various communications between individuals and ACE AVIATION PTY LTD.
ACE AVIATION PTY LTD’s collection, use and disclosure of personal information policy is set out below:
1. The information we collect
We will only collect personal information about you and given by you when you submit an enquiry, or direct application for a course through one of our online forms. We will always let you have a copy of all personal information that we have about you should you request it.
2. Purposes for which we use information about our users
We collect information about our users for a variety of purposes. These include the following:
Where users supply data to us pursuant to educational services that we offer (for example, to enrol in a Australia Institute of Business and Technology course or to obtain information about our educational programmes), data will be processed by us to supply the information requested by our users. Your information is held by ACE AVIATION PTY LTD in Australia. So that we can inform our users of new offers, products, and services which may be of interest to them. So that we can send our users news items which are relevant to their interests. To help us improve and personalise the services provided to our users.
3. Passing on information about you
Keeping information about you secure is very important to us. We use the highest standards of encryption for online transactions involving sensitive data such as credit card details. Credit card transactions through our payment page are secured by RapidSSL. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information that you send to us, and you do so at your own risk.
ACE AVIATION PTY LTD will take precautions to protect against the loss, misuse, and alteration of your user data under our control. Only authorised employees and subcontractors will be given access to the information you provide us with prior consent.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
6. Transferring your information abroad
Information supplied to us by you will only be transferred abroad by us or our partners for the purpose of performing contractual obligations owed by us to you; for example, to supply an educational agent in your country or region with your information to enable that agent to provide you with services you require.
How can you access and update information which we hold about you?
You can request to see the data ACE AVIATION PTY LTD hold for you by contacting us via e-mail or phone.
7. Automated decisions taken by us about you
Assumptions are made about your interests depending on the information you have supplied to us about yourself, and about the website you were visiting when you did so. For example, if you enquired about a course on aceaviation.com.au, we assume you are interested in vocational and training courses in Australia.
We assume you speak certain languages based on your nationality or country of residence.
9. Contact Us
You can contact us using the provided contact form
Alternatively, you can write to us at:
ACE AVIATION PTY LTD
Level 2, 18 Mt Gravatt Capalaba Rd
Upper Mount Gravatt, Queensland, 4122
Meet Mark! He is one of our experienced trainers who can help you anytime fom 9am-9pm Mon-Sun with anything related to your study. You can ring him up to clarify any doubts you may have with your course to setting up One - on - One zoom meeting to clarify your doubts to help you pass your course!
Meet Jio, your student support coordinator. She can assist you with anything related to your course in terms of administrative duties such as: issuing of your certificates, chasing up your license's from CASA, rebooking you to classes if you need to change you dates, putting you into a refreshers class, etc.
Can be contactable on the number below!
IT/ Apple Nerd
Meet Leon, he can help with anything technical related to your portal or website, password resets, broken pages, issuing student emails, student ID cards, Altitude+ benefits. Can be contactable on the number below, just ask for Leon.
Sales & Student Support
Meet Richard, he can help with anything sales related such as: upgrading your course, payment plans etc.
Meet Penny, our finance officer. She can help with anything finance related such as: setting up payment plans, issuing refunds, invoices, etc.
Meet Kenneth, he can help with anything related to sales