Loading…
Effective for all enrolments made after 25 October 2021
Registering your interest to undertake a training program with Ace Aviation can be done by:
Once you have registered for an Ace Aviation training program, you will receive an email confirmation from us with a training agreement. The training agreement will outline the details of the course you selected during the registration process, course fees, and other important information about the course.
If any information in the training agreement is incorrect or you do not understand the terms and conditions, please contact one of our sales team to discuss. Do not sign the training agreement until all information is correct and you understand the terms and conditions.
There is a two (2) day cooling off period from the date of signing the training agreement. It is very important that you carefully read the training agreement and ensure it is correct before you sign it.
Once the two (2) day cooling off period expires, the training agreement is a legally binding agreement between you and Ace Aviation, which means that you and Ace Aviation are legally required to fulfil the terms and conditions, including payment of the course fees outlined in the training agreement.
If you wish to change your mind after signing the training agreement and within the 2-day cooling off period, please contact us via enrolments@aaa.edu.au to notify us of your intention not to continue with the training agreement.
Once the two (2) day cooling off period expires, you will be issued with a username and password to access online learning content. The learning portal will only be activated when you have made payment of the course fees as outlined in the training agreement.
Payment of course fees can be made instantly via selecting the credit card or PayPal option on the Terms of Signup section of this agreement.
An invoice will be issued to you and payment towards this invoice shall be made within strictly seven (7) business days from the date of the invoice for the full amount, unless an alternative payment arrangement has been discussed and agreed in writing. Please email enrolments@aaa.edu.au or finance@aaa.edu.au.
Upon signing the training agreement, you are agreeing to undertake the course with us and will be automatically liable to make full payment of the course fees. In circumstances where your chosen payment option is not accepted, Ace Aviation will issue an invoice outlining when the final payment is due.
Should payment of course fees not be made within strictly seven (7) business days after the invoice is issued, Ace Aviation reserves the right to commence external debt collection and/or legal action for breach of the training agreement.
For students seeking co-contribution from the government (SCOW), the due date for the invoice is left open until notification is provided to Ace Aviation as to whether government co-contribution has been accepted or rejected.
Once you have paid the course fees, you will receive an email along with an SMS which will allow you to plan your entire journey with us (face to face webinars, practical training, theory exams, etc.).
You will also be issued with a username and password to your "Student Centre", which will become active within 30 minutes after enrolling.
If you are having issues logging in, contact us at elfs@aaa.edu.au.
From the time of purchase, your logins and enrolled course are valid for a period of 12 months. No refund will be provided for students who request a refund once Ace Aviation has received full payment from SCOW.
If you decide to cancel your enrolment after signing this service agreement, STRICTLY NO REFUND will be provided.
Ace Aviation reserves the right to engage an external debt collection agency in the event of cancellation of the course without any formal evidence, or seek legal action towards recovering the owing amount mentioned in the signed contract.
For cancellation due to compassionate reasons, the student must provide supporting documents. This may still be subject to approval by Ace Aviation. Such documents may go through further check and investigation. Upon approval of refund by management, funds may be processed in 7–14 banking days.
If a student wishes to seek a refund, a fee of 10% admin, processing, and cancellation fee of the already paid amount will be automatically deducted from the refund amount.
| Situation | Fee / Outcome |
|---|---|
| Fail written RePL Exam (below 85%) | Retake fee: $200 |
| Fail written AROC assessment (below 75%) | Retake fee: $150 |
| Fail practical assessment | Retake fee: $500 |
| Score below 50% on RePL Theory Exam | Must retake course — re-examination fee: $500 |
| Did not complete flying hours (personal reason) | Continuation fee: $500 per session |
| Did not complete flying hours (weather) | No charge — rescheduled by Ace Aviation |
Scheduling of retake exams and practical assessments will be determined by Ace Aviation. Weather-related flying hour shortfalls are rescheduled at Ace Aviation's discretion at no charge. Any personal circumstances other than medical reasons (with medical evidence) or acts of God (with evidence) are exempt from the no-charge policy.
If this service is availed separately or as part of a course package, ReOC Assistance Services (which include CASA fees) can only be used within 182 days upon completion of RePL Training.
Any fees paid towards your ReOC Assistance Service, including CASA fees, will be forfeited on the 183rd day.
Upon registration for ReOC Consultation Services (Express ReOC), the Remote Operators Certificate To-Do list section will be activated under your student's to-do list in the Student Centre.
If a student wishes to seek additional assistance for interview preparation, the fees payable are $100 per consultation for a 1.5-hour session. Bookings must be made in advance — no-shows will forfeit the $100 fee.
It is the responsibility of the student to ensure that all sections under the Remote Operators Certificate To-Do list are completed for Ace Aviation to:
For issues with file uploads or logging into your Student Centre, contact rpa.consult@aaa.edu.au.
The Certificate III in Aviation Program is delivered on behalf of:
Reach Community College ABN: 94 154 378 962 / RTO: 40747 (the Provider). The certificate will be issued by the Provider.
Students are required to complete an enrolment form to enrol with the Provider. The enrolment form will be made available to Ace Aviation students on their Student Centre online portal.
Students are required to complete the necessary gap training and produce their RePL licence & AROC (or equivalent) to qualify for the Certificate III in Aviation — AVI30419 Remote Pilot.
Ace Aviation takes any complaints seriously and a thorough internal investigation will be conducted if a student wishes to make a complaint or appeal towards any decisions made. This process can be initiated by the student via logging into the Student Centre and formally lodging a complaint.
No refund will be provided if a student wishes to seek a refund due to quality of training. However, a full investigation will be carried out in any such instance and a suitable option will be provided to complete your course with us.
The government grant is available for Ace Aviation students upon meeting certain requirements set out by the government grant provider (SCOW). A student can only attend a class if the government grant has been approved and the course fees have been fully paid to Ace Aviation.
Any pending documents or pending payments are the student's responsibility and should be directly coordinated with the government grant provider.
If you have not completed the government grant application process but would like to start RePL Training, you are required to pay the course fees in full before starting. (Note: this amount is not the same as the co-contribution amount for the government grant.)
Once the government grant has been approved and payment received by Ace Aviation from the government grant provider, Ace Aviation will refund the initial payment made by you.
The Ace Aviation Scholarship will be awarded to successful applicants upon passing the requirements. Ace Aviation reserves its rights to decide on the contribution amount paid towards the scholarship to a successful applicant.
Altitude+ is provided to all students who sign up for either the Bronze, Silver or Gold package. Your account will be issued automatically along with your Student Portal login details upon signup.
Upon making a request for the above features, Ace Aviation will verify that full payment has been made. Your portal will only be activated once full payment has been received and processed, unless alternative arrangements have been made in writing.
Altitude+ benefits are valid for a period of 12 months.
Students who wish to seek a refund should note that their Altitude+ Membership will be revoked. This includes (if already issued):
Ace Aviation reserves the right to terminate Altitude+ Benefits at its discretion.
Student policies, rules and regulations for assessments will be made available during the time of assessment. Students are required to read these policies and acknowledge them prior to the commencement of theory and practical assessments.
ZeeFi terms and policies are available directly from ZeeFi and cover Privacy Policy, Terms & Conditions, and Financial Hardship Information.
Ezidebit charges an administration fee and a transaction fee. Students who opt to pay via Ezidebit (monthly payments) will incur such charges, which are covered by Ace Aviation.
If a student wishes to seek a refund, a fee of 10% (admin, processing and cancellation) of the already paid amount will be automatically deducted from the refund amount.
All online credit card transactions performed on ACE Aviation's website using the Stripe payment gateway are secured payments.
By signing the enrolment form, you agree to the following:
Questions about these terms?
Contact our enrolments team at enrolments@aaa.edu.au or call 1300 336 366. For privacy-related enquiries, see our Privacy Policy.